+ Start a Discussion
Annemarie HeuschildAnnemarie Heuschild 

Marketing Cloud (ExactTarget) Triggerd Send not firing

Hi all,

We're using Salesforce Marketing Cloud Connector 5.490 which comes along with triggered sends. triggered send may fire as soon as a record meets the criteria of a specific send.

Then, we have a coding running everytime a lead is created. In the final step the class updates a checkbox on the lead record:
lead.put('checkbox__c', true). I can ses on the record coding is working an checkbox is updated.

I also created a Marketing Cloud triggered send with the following criteria: test__c = true, that is checked every time a new record is created or existing record is updated to subsequently meet criteria.

However if the APEX coding checks the checkbox, the triggered send is not fired. If a user checks the same field, the email is send.
Other triggered sends on the lead object are running without probelms.

Has anybody already experiences a similar behaviour? Are there any workarounds?

Thanks!
Anne
buyan thyagarajanbuyan thyagarajan
Hi Anne,
Can you explain how the code fires the marketing cloud triggered send? Is this a trigger from the salesforce side which calls marketing cloud or is this done on the marketing cloud side with a report?
Thanks
Buyan