function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Lourdes MonteroLourdes Montero 

Assign Case to queue without using assignment rules or apex

We are using Flow to create cases, we need to assign these cases to different queues. Since FLows do no trigger Assignment rules, what other functionality can I use to make this happen without having to use code?
Best Answer chosen by Lourdes Montero
Shashi PatowaryShashi Patowary
Hi Lourdes,

You can create workflow rules to assign cases to a Queue.Basically you need to create a workflow rule (provide required filter condition) and add a field update on Case owner to assign it to a queue.

Please let me know if it helps.

Regards,
Shashi

All Answers

Anup JadhavAnup Jadhav
You could use process builder to set the ownerId to a queue.
Shashi PatowaryShashi Patowary
Hi Lourdes,

You can create workflow rules to assign cases to a Queue.Basically you need to create a workflow rule (provide required filter condition) and add a field update on Case owner to assign it to a queue.

Please let me know if it helps.

Regards,
Shashi
This was selected as the best answer
Lourdes MonteroLourdes Montero
Nice Shashi! thank you ! it worked!
Lourdes MonteroLourdes Montero
Thank you Anup! for some reason I read you said "assigned to" instead of ownerid.