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B JyothiB Jyothi 

pls explain what is CRM with easy example

Vijay NagarathinamVijay Nagarathinam
Hi,

The CRM means Customer relationship management (CRM) is an approach to managing a company's interaction with current and future customers.

Thanks,
Vijay.
venkatesh kakarlavenkatesh kakarla
hi 
Jyothi

Customer relationship management(CRM) has the bussiness purpose of intelligently finding,marketing,selling to and servicing customers

Real time example : If we contact our mobile network Customer care to esquire about any service or wrong gone with the service. Customer care will quickly responds to our query . All these process will go in a few seconds. Call Centers uses CRM software to to find that customers details.


Regards
venkat
MOHAN KRISHNA MOLAGAMUDIMOHAN KRISHNA MOLAGAMUDI
C - Customer + R - Relationship + M - Management

CRM in simple tearms: Finding a customer through campaigns or any source of marketing and maintaining relationship with that customer and providing service to customer.

Ex: Take an example for any telecom service providers, 
       
       1. They conduct some campaigns to promote their product, once any person is interested in that product and buy that product then he becomes the customer to that company.
        2. Then there the relation starts and that company offers to their customers about new plans or offers etc., to maintain relationship with them.
        3. If any customer having problems with the product then they used to call the customer care for service, this will be done by providing service to the customers.

This all about the CRM in simple terms, hope you understand. in case of any queries just ping me back.

Regards
M Mohan Krishna