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Sangeetha MadrasiSangeetha Madrasi 

Email Templates

In the service cloud implementation in the cases object,When I'am clicking on the send an email button it will redirect me to the email details page.My requirement is I want only one particular email displaying in the From address..in what ways the customization could be done for the above requirement.. Incase i should shoot a trigger for this case in what object should I operate? If I can go for any apex classes in what way could i achieve it

The below screenshot has the example for instance i want only one mail to be populated in the from address field.Please guide me in what ways I can use a trigger on this User-added image