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Email Templates
In the service cloud implementation in the cases object,When I'am clicking on the send an email button it will redirect me to the email details page.My requirement is I want only one particular email displaying in the From address..in what ways the customization could be done for the above requirement.. Incase i should shoot a trigger for this case in what object should I operate? If I can go for any apex classes in what way could i achieve it
The below screenshot has the example for instance i want only one mail to be populated in the from address field.Please guide me in what ways I can use a trigger on this
The below screenshot has the example for instance i want only one mail to be populated in the from address field.Please guide me in what ways I can use a trigger on this