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Rob Goldiez Community Access from Sandbox Suddenly Broek
I'm experiencing a strange problem that cropped up yesterday morning. I am suddenly getting a 'page not found' error when trying to access my community in my sandbox org. I have not changed any of the custom URL settings in weeks and was accessing and using the sandbox community the very night before without issue.
Sandbox: https://sandbox-hirebotics.cs51.force.com/ (<-- page not found error)
Production: https://robots.hirebotics.com (<-- works fine)
After three phone calls / go-to-meetings with salesforce support they can't figure out what's going on. Their latest guess is that my product custom URL in sandbox (which is copied into sandbox upon a refresh, which I haven't done in a week) is set to "in development". But they can't tell me why that's a problem now nor how to change that, assuming that's the problem. They suggested I post here. See below.
Now, I also tried spinning out another developers sandbox from my working production org and I'm seeing the exact same problem accessing the login page hosted from this new dev org.
Note that the error page below is being served from my org as the email us link connects to my email address.
Also, both my sandbox and dev sandbox are hosted on CS51, if that's relevant.
Any idea what's going on?
Sandbox: https://sandbox-hirebotics.cs51.force.com/ (<-- page not found error)
Production: https://robots.hirebotics.com (<-- works fine)
After three phone calls / go-to-meetings with salesforce support they can't figure out what's going on. Their latest guess is that my product custom URL in sandbox (which is copied into sandbox upon a refresh, which I haven't done in a week) is set to "in development". But they can't tell me why that's a problem now nor how to change that, assuming that's the problem. They suggested I post here. See below.
Now, I also tried spinning out another developers sandbox from my working production org and I'm seeing the exact same problem accessing the login page hosted from this new dev org.
Note that the error page below is being served from my org as the email us link connects to my email address.
Also, both my sandbox and dev sandbox are hosted on CS51, if that's relevant.
Any idea what's going on?
Interestingly, if I switch the sandbox community to the standard 'Tabs + Visualforce' (ie, no theme other than standard salesforce look and feel) the pages serve up just fine. When I switch back to the new Napili theme, it breaks again.
Production is working fine. I even spun out a dev org based off production and that dev org is broken like my regular sandbox.
The sandbox should bring you to a standard community builder login page based on salesforce's new templates (no customizations other than the logo like you see on the production link).
What I've seen is if I have an issue with a lightning component, I get an error in the component portion of the page (but my template header is still present). In this case, it looks like it can't find the template pages to serve up.
Can you pull those customizations all the way out and see if the "naked" Napili theme works at all in the sandbox?
(Keep on support's rear on this one - don't let them do the pass-the-buck shuffle)
The reason why you encounter this issue in the developer sandbox is probably because you may have community pages that are not published yet in the sandbox.
1. Go to Commuity Management. The "Community Home" should be pointing to a "Community Builder Page" like in Production. That may not be the case in your developer sandbox and it might be pointing to the "Default page".
2. Go to the Site.com Studio (you'll find the link to it in the same page in step 1)
3. Locate the Site Pages and Publish them.
4. Try loggin in as the community user now and you should be able to successfully land on the Community home page in the developer sandbox.
Similar issue happened with me today.
I can not get in to any of our Experiences by getting error
Above Suggestions not work.
I can`t open builder.
If try to open Workspaces, getting this:
Any sudgestions would be appreciated.
Thanks in advance.
Following
I am also facing this issue. Anyone has any clue?
I am also facing this issue.
Hello, I am also facing this issue when trying to access our customer portal this morning
Trying to access Workspaces -
Trying to access the Builder
Any ideas what is happening?
We are also facing the same issue and Salesforce has the following updates on this - https://status.salesforce.com/generalmessages/1156
Let me know whenever you guys get it running.
Naveen Singh
Salesforce Architiect
www.apaccloud.com
Hello all
The same issue we faced today morning because it is from the salesforce side we can't do anything, You can check your instance
setup > company information > instance >my(AP15)
go to 'Trust Status' salesforce and check the instance server. It is ongoing so please wait for it.
Hello All,
Please follow the below steps to resolve this.
First, retrieve your site data from production.
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<Package xmlns="http://soap.sforce.com/2006/04/metadata">
<types>
<members>YOUR_SITE_API_NAME</members>
<name>SiteDotCom</name>
</types>
<version>57.0</version>
</Package>
After opening your Site Builder page. It will show the below screen.
Then upload your SITE file that retrieves from step-1. After this Publish the site changes. It will resolve the Issues.
Regards,
Pathik Shah
I have tried to deploy package.xml to sandbox, but receive error "ExperienceBundle Metadata API doesn't support the template of YOUR_SITE_API_NAME". May be you ment something else and there is another way to "First, retrieve your site data from production. " ?
I use VS code for development.
Thank you
One more interesting thing, It is possible to open Builder for Experience sites in "inactive" status.
Hi Nikolay
Yes, it will open Builder for Experience sites in "inactive" status. See below the Screenshot site Builder open inactive status.
Hi
Latest update from the salesforce side for the Experience sites issue.
Hi all
please check the latest update from the salesforce side for the Experience sites issue.
Correction: We initially communicated this issue to be a service disruption. However,
after further impacted analysis and reviewing additional diagnostic logs we noted this
to be a feature disruption. We apologize for any confusion this may have caused.
The Technology team has confirmed that rolling back to older versions of the release
is not bringing the affected instances out of impact. The Release management team
is working on deploying the latest version through an emergency release to the entire
fleet of affected sandbox instances.
We'll provide an update in 30 minutes or sooner if additional information becomes
available.
Hi
please check the latest update from the salesforce side for the Experience sites issue.
One correction
Correction: Customers on instance AP18 may have been notified of this issue in error. This instance has been removed from future postings. One of the test instances has shown positive results and resolved the experience builder issue. Engineers are moving ahead with a fix forward to update the remaining affected instances to the latest version. This will trigger a sandbox issue and the team is aware of this move forward. A fix for the Sandbox refresh issue is being prepared and will be deployed after testing. We’ll provide an update in 60 minutes or sooner if additional information becomes available.
Facing the same same issue.Please let me know when the problem has been resolved.
Bikash Shrestha
Developer
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