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Jadden Resendiz Trailhead Question: Creating a Workflow Rule to update a field
In some instances, a case must automatically escalate. Create a workflow rule that will set the escalated flag and send a task to the case owner if a case is not closed and its priority is set to High.
NOTE: Since Workflow rules only fire on record save, normally you would implement this with a time-triggered workflow action.
My trailhead keeps telling me I don't have a "Set to Escalated" field update created and I am pretty sure I did this right. However I had to recreate this workflow and change my unique name since I can't go back and change it. Is this stopping me from completeing the challenge?
NOTE: Since Workflow rules only fire on record save, normally you would implement this with a time-triggered workflow action.
My trailhead keeps telling me I don't have a "Set to Escalated" field update created and I am pretty sure I did this right. However I had to recreate this workflow and change my unique name since I can't go back and change it. Is this stopping me from completeing the challenge?
Jagat Thakkaryea. type in field update in the quick find and then you can delete your previous field and then ther unique name can be set to Set_Case_to_Escalated