function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
KeezelKeezel 

Process Builder Email Alert is Not Working

I am trying to create an Email Alert action in process builder.  I have created the email alerts already.  But, the Email Alert field on the action is not functional.  What am I doing wrong?  Again, I've already created the template and the alert, and the alert is NOT using an org wide email address. 
SonamSonam (Salesforce Developers) 
Hi,

Did you try checking the Debug logs when the process builder is getting triggered? if not, check it as it might give you a clue as to what is happening once the email alert is triggered or even if it getting triggered or not.

https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_debugging_debug_log.htm
KeezelKeezel
Thanks for the reply Sonam.  I forgot to come back here and update this post after I finally resolved the issue.  My problem was browser related.  I was working in Firefox, and the field where you select the email alert was not functioning.  I tried in IE, and it worked fine.