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Keezel
Process Builder Email Alert is Not Working
I am trying to create an Email Alert action in process builder. I have created the email alerts already. But, the Email Alert field on the action is not functional. What am I doing wrong? Again, I've already created the template and the alert, and the alert is NOT using an org wide email address.
Did you try checking the Debug logs when the process builder is getting triggered? if not, check it as it might give you a clue as to what is happening once the email alert is triggered or even if it getting triggered or not.
https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_debugging_debug_log.htm