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Neptune Reports - Percentage of opened cases with less than 48 hour turnaround
Is it possible to run the following report
Percentage of opened cases with less than 48 hour turnaround. For each case owner, shows the percentage of cases that remained at status new for less than 48 hours. If so can this also be accomplished with cases that are currently closed?
Percentage of opened cases with less than 48 hour turnaround. For each case owner, shows the percentage of cases that remained at status new for less than 48 hours. If so can this also be accomplished with cases that are currently closed?