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KBell Closing cases and workflow
Hello-
I am trying to implement a basic workflow for case closure that has a few stages of closure. What is the best way to do this?
service user: completes section 1
quality engineer: completes section 2
quality mgr: approves section 1 & 2 (need to record timestamp of approval)
time passes, other stuff happens
service mgr, eng mrg: approve closure (need to record timestamp of approval)
quality mgr: final closure (need to record timestamp of approval)
thanks.
I am trying to implement a basic workflow for case closure that has a few stages of closure. What is the best way to do this?
service user: completes section 1
quality engineer: completes section 2
quality mgr: approves section 1 & 2 (need to record timestamp of approval)
time passes, other stuff happens
service mgr, eng mrg: approve closure (need to record timestamp of approval)
quality mgr: final closure (need to record timestamp of approval)
thanks.
- a workflow after completion of section 1, sending an email to the person responsible for section 2
- an approval process that begins when section 2 is complete
Hope this helps.