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zachzach 

Is it possible to make it so the IsEscalated flag does not get reset when a case is closed?

I'm writing some custom reports that track whether a case has missed its SLA.  I'm not having any problems tracking this information on open cases, but in order to get this information for closed cases I must search case history for each closed case and this takes a loooooong time.  If the IsEscalated flag did not get reset when a case is closed, I wouldn't have to search case history and everything would be much much better on this side.

Anyway, is there any way to make it so IsEscalated is not reset when a case is closed?

Thanks,
-Zach