+ Start a Discussion

User licenses and transfer Account issue-Need transfer account capability

We recently purchased two different kinds of licenses from salesforce named "Salesforce Platform" and "Salesforce Platform Light". Users with the CRM license are having issues changing the account owner to someone who has one of the abovesaid licenses especially if the account has opportunities. This was not a problem when al users had the CRM/standard license.
Has anyone faced similar issues. Is there a workaround for users with these new licenses  which will help them transfer accounts?
Appreciate all your feedbacks.
What issues are they having?  Are they getting an Insufficient Privileges error or is it something else?  Platform license users can't see Opportunities, so that would certainly be a piece of the puzzle.