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GhanashyamGhanashyam 

Automatic time dependent field update

Hi,
I am currently working on a case page. I have a field called 'Status' that by default is set to value 'Normal'. After 24 hours, for all cases that are not resolved,  I want to automatically set the status  to 'Warning'.
After 48 hours the status of all cases not resolved must be automatically set to 'Critical'.
 
I created two time dependent triggers, one for setting to 'warning' after 24 hrs and another for 'critical' after 48 hrs.  For both, I set the evaluation criteria as "When a record is created, or when a record is edited and did not previously meet the rule criteria" and the trigger point as "24 hours after Case:Date/time opened" and "48 hours after Case:Date/time opened" respectively.
 
The following is what happens....
1) The status of the cases remain at "Normal" and I have to MANUALLY open one of the records to trigger the status change to 'Warning'.
2) The status never gets updated to Critical
 
Can someone let me know how to achieve my objective.
 
 
Thanks
Shyam