+ Start a Discussion

Auto-response with custom web-to-lead form

Hi all

I'm trying to find a way to automatically send a response email to a lead that submits my web-to-lead form. I'm not using a "default" Salesforce W2L form, but a custom one, and it seems that the default auto-response rule doesn't work with custom web-to-led forms. So instead i'm trying to make a workflow rule that would do the same than the autoresponse-rule, but i'm actually struggling in setting up the rule. I'm sure this is a common situation and that lots of salesforce users actually use a workflow rule for auto response email, but i just can't find a way to set it up does anyone has an idea on how I would achieve this?

Thanks a lot.
Did you ever receive a resolution to this problem, because I have the same question?
Joe HicksJoe Hicks
I have a similar problem/question.  My web form is written in Python and passes the form data successfully to Salesforce — a new Web Lead is created. However, the auto response email does not get sent. SF Support confirmed that all setttings are correct and the auto response email *should* work.  Can anyone explain the problem to me or give me a workaround for sending an auto response email?

Here a link to the Python code snippet (http://pastebin.com/gB2gz3Rc) (doesn't work)


<form action="https://www.salesforce.com/servlet/servlet.WebToLead?encoding=UTF-8" method="POST">

<input type=hidden name="oid" value="00DF00000005HKO">

<input type=hidden name="retURL" value="http://avinetworks.com">

<label for="first_name">First Name</label><input  id="first_name" maxlength="40" name="first_name" size="20" type="text" /><br>

<label for="last_name">Last Name</label><input  id="last_name" maxlength="80" name="last_name" size="20" type="text" /><br>

<label for="email">Email</label><input  id="email" maxlength="80" name="email" size="20" type="text" /><br>

<input type="submit" name="submit">