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BAI-Jon Activity History: Differentiating between a task and Attached email?
Hi,
Our cases (and a custom object) have a ton of activity history between assigned tasks and attached emails. I am wondering if there is a way to highlight tasks so that they stood apart from email? If not highlighting, then another way to make tasks stand out. I don't really way to re-sort because i was to keep them in the correct chronological order.
(I know SF really sees normal tasks and attached email both as task, but its easier in my situation to think of them as two different things)
Any thoughts or ideas? What are you doing with objects that have a ton of activity history?
Thank you,
Jon
Our cases (and a custom object) have a ton of activity history between assigned tasks and attached emails. I am wondering if there is a way to highlight tasks so that they stood apart from email? If not highlighting, then another way to make tasks stand out. I don't really way to re-sort because i was to keep them in the correct chronological order.
(I know SF really sees normal tasks and attached email both as task, but its easier in my situation to think of them as two different things)
Any thoughts or ideas? What are you doing with objects that have a ton of activity history?
Thank you,
Jon
A custom view or report would be my first guess.