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RRESRRES 

Attachments on Self Service

Has anyone built anything to allow for attachments for the self-service portal?
 
Thanks,
RIch
rdearnrdearn
i thought you could add them any way.

There is an option in View Cases Page called Add Attachments to Cases

Works for me!
Karl ManningKarl Manning

I am looking to do the same. Specifically when a user logs a case using the self service portal I would like them to be able to add an attachment - for example a screen dump or log file.

There is an option to add an attachment to a case from Salesforce. I cant find a way to make this option appear on the log case screen of the self service portal.

Any thoughts / suggestions please

 

Karl Manning

Intellego Systems
Karl ManningKarl Manning

I've found it now. It not in the obvious place. You can add attachments to a self service case only once you have submitted it. You can then go to the view cases tab and add in from there.

This is setup on the self service portal settings by editing the view cases page and ticking the add attachments box

Karl Manning

Intellego Systems