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Erich.Weihrauch Can I set a default template to use for sending an email from within a case?
Good afternoon all.
I currently have created a template for use when sending an email from within a case, but I don't see any way of making the template used by default..is there some way to force this template to be the default one when sending an email?
It's a bit of a pain to have to keep selecting it manually each time.