You need to sign in to do that
Don't have an account?
itsderek2332
email2case: How are replies appended to a case (email task, case comment, etc.)?
I'm looking at using email2case. I'm curios as to how replies to a case are appended. Do they become case comments, an email activity, or something else?
Cheers,
Derek
Cheers,
Derek
A workflow rule + an apex trigger would work.
- Make a custom field on Case called "last email." Don't show it on any page layout.
- Make a workflow rule on Email Message which copies the text of the email to that field.
- Make an Apex trigger on Case which takes that field and makes a new comment out of it.
Does the comment get assigned to the portal user or the .org admin?
Do you have sample code you can share?
Thank you.