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tvignon Email to Case - Disable Task?
Hello,
I am working on implementing Email2case. I've got it working just fine, but I am wondering if there is a way that I can disable the automatic creation of a new task. I simply want a case to open up, but I will use workflows to determine who the task is assigned to.
Thanks for your help!
Travis
I am working on implementing Email2case. I've got it working just fine, but I am wondering if there is a way that I can disable the automatic creation of a new task. I simply want a case to open up, but I will use workflows to determine who the task is assigned to.
Thanks for your help!
Travis
We too have looked into this but couldn't find a native solution.
Another company had developed a solution that involved a few other improvements which we purchased off them.
The company that had already developed it said you couldn't stop the task from being created, but you could delete it after the event.
1. The case
2. Task
3. emailMessage
You could use Apex Code to delete the task after it is created. You can not disable the creation of the tasks today.