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sprak Same case constantly being created in Salesforce
Greetings; for the past week, our company has been having a problem in Salesforce. One case submitted through web-to-case seems to be recreating itself every five minutes or so. This has led to a build-up of over 2000 cases in our system. Not good at all.
We have shut off web-to-case, but the problem persists. Doing a tcpdump on our servers that send cases to www.salesforce.com have shown no traffic to that domain. Yet the case continues to create itself; has anyone else encountered this problem before? Do any of the sforce developers have an idea of what might be causing this or have tips on how to diagnose the problem further?
We have shut off web-to-case, but the problem persists. Doing a tcpdump on our servers that send cases to www.salesforce.com have shown no traffic to that domain. Yet the case continues to create itself; has anyone else encountered this problem before? Do any of the sforce developers have an idea of what might be causing this or have tips on how to diagnose the problem further?
benjasikThis is something you need to create a customer support case for. It's not possible to diagnose via Sforce.
sprakSupport has been less than helpful at the moment; was hoping someone out there might have had this or something similar happen to them in the past. Never hurts to throw out a few extra fishing lines. 