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SyracuseSnow
Case Creation Notification Based on Record Type
Hi there,
I have a question regarding case creation notification: I have several record types when I create a case inside SF (using the screen, not web-to-case or email-to-case). As the case is created, is it possible to send a different email that is based on the email template specific to its record type?
Thanks in advance,
Jack
I have a question regarding case creation notification: I have several record types when I create a case inside SF (using the screen, not web-to-case or email-to-case). As the case is created, is it possible to send a different email that is based on the email template specific to its record type?
Thanks in advance,
Jack
Jack,
I don't think there is a way to have multiple case creation notifications. You can use workflow to create different emails based on the record type of the case. This is a little more work but it should be able to perform like you want.
Chris