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JayBNA ihance Email-to-Case and field updates
We would like to use the ihance Email-to-Case AppExchange solution rather than running the Email-to-Case java app. Long story, but we just don't have the ability to deploy it here.
The ihance solutions works great. It is nearly instantaneous and I am very impressed with it's accuracy. However, I cannot find a way to notify the case owner that a response email has come back to us. Either that case status needs to be changed (preferred) or a new task needs to be set up for the user.
Any thoughts would be greatly appreciated.
Thanks, Jay
The ihance solutions works great. It is nearly instantaneous and I am very impressed with it's accuracy. However, I cannot find a way to notify the case owner that a response email has come back to us. Either that case status needs to be changed (preferred) or a new task needs to be set up for the user.
Any thoughts would be greatly appreciated.
Thanks, Jay