+ Start a Discussion
PDXMarinerFanPDXMarinerFan 

Case Contact Email and Phone Number

Has anyone run across this:

-          Person Accounts enabled

-          Case Created via API associated with a Person Account, not a Contact record.

-          Contact Email and Phone Number is not populated automatically.

 

The Case Contact Email and Phone is populated as expected when creating the Case manually, but appears not when creating from API.
werewolfwerewolf
Via the API, are you setting the Account field to the person account or the Contact field?  You should probably set both.  That's what happens if you set the person account manually and it works.