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Karl ManningKarl Manning 

How to make account cases visible in self service

I have set up a self service case system, which works fine, except for the fact that the user of the self service system can only see cases logged by themselves.
 
It is common for us to have several contacts at an organisation any of whom might log a case, and all of them need to be able to see the other cases logged.
 
Please can you tell me how to set the case level that self service users can see to their account level, not the contact level.
 
Thanks
 
 
Karl Manning
Intellego Systems
AndrzejWAndrzejW
Hi Karl,
 
Excerpt from the online help: "Optionally, select the Super User checkbox to enable the customer as a Self-Service super user who can view case information, add comments, and upload attachments for all cases submitted by anyone in his or her company.".  So, you have to change the self-service users' settings, rather than case settings.
 
Regards,
 
Andrzej
Karl ManningKarl Manning

Hi,

That works perfectly, thanks Andrzej!

Karl Manning

Intellego Systems