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JoCo Search self service portal
I am wondering if there is a way to allow customers to search the self service portal. I was thinking maybe if they needed to review previous cases they could go to view closed cases but I would like to implement a search option to allow them to search in page without having to educate each customer of the CTRL + F feature in most browsers. Even if this requires putting the portal in a frame to accomplish this. Does anybody have any suggestions or maybe Apps that could help with this?
CapricornHi,
The only solution we have figured out for this is a custom developed self-service portal.
Our app has both "Search Cases" as well as "Search Solutions" options.
Alternatively, you can try getting SFDC new customer portal which gives you almost the same interface as SFDC and hence can use the search facility.