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zigzag
Case comment merge field in email template?
I have an email template that goes out when a case changes; I would like to include the most recent case comment in the email.
Does anyone know what the merge field for this is?
Thanks!
Does anyone know what the merge field for this is?
Thanks!
Having said that : with the new VisualForce email templates you could achieve just what you're looking for.
Even better : an example fairly close to what you're looking for has been given in the Winter 09 Developer Highlights Webinar.
Go and have a look at it. There's lots of interesting stuff !
David