function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
zigzagzigzag 

Case comment merge field in email template?

I have an email template that goes out when a case changes; I would like to include the most recent case comment in the email.

Does anyone know what the merge field for this is?

Thanks!


David VPDavid VP
I don't believe there's a merge field for Case comments - it's sort of a related object, not a field.

Having said that : with the new VisualForce email templates you could achieve just what you're looking for.
Even better : an example fairly close to what you're looking for has been given in the Winter 09 Developer Highlights Webinar.

Go and have a look at it. There's lots of interesting stuff !


David