You need to sign in to do that
Don't have an account?
ChrisGountanis
Cases to Cases InnerJoin to Allow Survey Web to Case Reports
Right now we are using Web to Case to allow clients to post survey results back to the Case table. We separate these by using a Survey case type. In SQL this would be a super simple solution. We store the original case number in the survey as a hidden field. When the client sends the survey back it stores the answers and the original case number in custom fields. So is there a way for me to innerjoin the custom case number with the original case number so I can link the support case with corasponding survey? The concept would be something like CaseNUmber=SurveyCaseNumber both on the Case table allowing one-to-one relationship for reposrting.