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uptime_andrewuptime_andrew 

Case - AutoResponse with Suggested Solutions

Hello,

 

I'm looking to integrate Suggested Solutions into our Email Template.  I've added "{!Case_Suggested_Solutions}" to get the Suggested Solutions to print, but there's 2 things about this that are not ideal:

 

1) I don't see any way I can make this conditional within Email Templates (i.e. if no Suggested Solutions, print "No Suggested Solutions at this time"). 

 

2) The solutions get printed in the format below, which is less than attractive.  Is there a way to customize the appearance, and integrate links? It would be more ideal to use titles and previews and link to our Knowledge Base, rather than print multiple bulky solutions within the email template.

 

Suggested Solutions Format:

 

----------------------------------------------------------------------------
(1) "Some title"
----------------------------------------------------------------------------

Some blob of text.

Another blob of text.

----------------------------------------------------------------------------  

 

 

NikkiSmith1NikkiSmith1
Have you found a solution to this?  We would like to send links to multiple solutions.  We are dropping the solution description into the template; however, we would prefer to send links...Have you had any luck?
uptime_andrewuptime_andrew
I haven't got a solution for this yet, but I'm planning on investigating this more in the next few months.