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Web to Case trigger workflow
I'm stumped on making my web to case trigger any workflow rules, has anyone tried this ?
I'd like a new case submited via the web-to-case to trigger a "created, contains subject" rule in the workflow, however nothing I have tried has worked yet.
has anyone seen this issue ?
gotten it to work ?
if this does not work I'm forced to write a polling job.
I'd like a new case submited via the web-to-case to trigger a "created, contains subject" rule in the workflow, however nothing I have tried has worked yet.
has anyone seen this issue ?
gotten it to work ?
if this does not work I'm forced to write a polling job.
Thanks, the support team did resolve this, my form was missing a valid email address, which caused the web 2 case to send a message to the org admin and skip the workflow trigger.
I can add an email address and it will work.