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youcyouc 

question on cross-object formula

Case has a lookup relationship with account. And I try to create a formula (text) field on case to get account's mobile field(standard field).

 

But in the formula editor, mobile field is not available. It means Account.Mobile is not valid.

 

Does anybody know why? and is there any alternative way to do it?

 

Thanks in advance

youcyouc

i found out why by searching. salesforce doesn't support to reference to a person account's field.

 

But I hope someone can point how to do it then.