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Mandy08
Unable to view images from Salesforce in my html templates
This may sound like a no brainer but - I've tried everything I can think of and followed
all the directions provided within Salesforce, and I still only get a small box with the
dreaded red x - no image. My html code is basic and I want to insert a logo stored on
the documents tab in Salesforce. Any tips are greatly appreciated.
I want to make a "custom" html email template - I know it cant be that hard to display
an image - I've done it tons of times with my src pointing to a website but can't
get it to work pointing to salesforce.
Thanks in advance
I had the same problem but finally managed to get the answer from a SF support person:
1. Click on Documents tab
2. Select your image
3. Right-click on the image itself and select Properties - this will bring a pop-up window called "Element Properties"
4. Right-click on the contents of the "Location" property and choose "Select All"
5. Right-click on the contents of the "Location" property and choose "Copy"
6. You can now paste this precise link into the src="....." custom HTML
Hope this gets other people out of strife :)
All Answers
Yeah - the image is marked externally available and no it is not part of a document.
It is a jpeg logo, stored on the documents tab (like all uploaded images).
I had the same problem but finally managed to get the answer from a SF support person:
1. Click on Documents tab
2. Select your image
3. Right-click on the image itself and select Properties - this will bring a pop-up window called "Element Properties"
4. Right-click on the contents of the "Location" property and choose "Select All"
5. Right-click on the contents of the "Location" property and choose "Copy"
6. You can now paste this precise link into the src="....." custom HTML
Hope this gets other people out of strife :)