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AJFAJF 

Require a case comment to close a case

Does anyone know how to create a case validation rule to check that at least one case comment has been added to a case before allowing a user to close it? Please help.
werewolfwerewolf

It's actually very similar to this:

 

http://blogs.salesforce.com/support/2008/10/how-to-stop-peo.html

 

Make a custom checkbox field on Case called "Commented."  Use a workflow on case comments to set that field to true whenever somebody adds a comment.  Then add a validation rule on Case that fires if you're trying to set the Case to a closed status and Commented is false.

AJFAJF

Thanks Werewolf. I'll give it a try.