CTI Adapter

I'm a little confused on how much we can customize in the softphone layout so I'm hoping someone could help shed some light.

We are in the process of deploying a CTI adapter (custom build) for OUTBOUND calling.

The default soft phone layout has the fields Subject, Name and comments in it and we'd like to add more fields.

Is this possible?- I 've read elsewhere that currently this is not configurable. Please advise

Best Answer chosen by Admin (Salesforce Developers)

Sureka
Hi,

You are right. I have also tried configuring it. I did not find a way out.

Thanks

Sureka
Hi,

You are right. I have also tried configuring it. I did not find a way out.

Thanks

This was selected as the best answer

werewolf
No, the comments area of the softphone is not presently configurable.

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