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surya123 Populating Case BusinessHours
Hi,
Is there a way to automatically populate business hours on case object, when the user selects particular record type. It is possible using apex trigger, but i would like to know is there any other way.
For example, if the user selects 'Sales Support' as record type then i need to populate business hours as 'Sales Support Hours'. By default we can have only one business hours that will be populated always when a case is created.
Thanks in advance
In fact, an Apex trigger is the only way to do it.