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jchen Email-to-case
Hello guys,
I am planning to use Email-To-Case agent. But how does it works? I know it is able to append a ref number to link email and case. But how does it creates new contacts?
Let's say there is a new customer buying our products from a store. He sends an email to us. How does the email2case agent creates a new Contact (prefer related default account for sharing purpose) and link existing Contact?
Thank you in advance.