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scottskiblack Web-to-Case Contact Name issue
I have a web-2-case setup, it works all except passing the contact. I have a drop down list which pulls the contacts into a drop down list.
When submitted in debug mode it shows the contact that was selected as the value for the name of the contact, eg.
Your request has been queued.
Record Information:
name: Lauren Boyle
Also, the email template generated to the contact shows the name from the dear line, Dear {!Contact.FirstName}. This shows that name, Lauren Boyle when emailed on a new case.
However, when I go to the actual case record the contact name is not populated. why? any suggestions? Also, I do not get any errors sent to my email for the debug email, it says it is successful.
Thanks for your help.
When submitted in debug mode it shows the contact that was selected as the value for the name of the contact, eg.
Your request has been queued.
Record Information:
name: Lauren Boyle
Also, the email template generated to the contact shows the name from the dear line, Dear {!Contact.FirstName}. This shows that name, Lauren Boyle when emailed on a new case.
However, when I go to the actual case record the contact name is not populated. why? any suggestions? Also, I do not get any errors sent to my email for the debug email, it says it is successful.
Thanks for your help.