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mbaxi
Queue assignment and Email notifications...
I have two questions:
1. When I assign a task to a queue, can I prevent all the members of the queue from getting an email?
2. How can I customize an email template associated with a queue?
Thanks in advance.
Regards,
Mahesh
Select Send Email to Members to individually notify all queue members and the specified Queue Email address when new records are placed in the queue. If this checkbox is not selected, only the Queue Email address is notified.