function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
CMurphCMurph 

Email-to-case customization

We love that email-to-case will attach emails with a case reference ID to the existing case. However, we do NOT want emails without that reference ID to create new cases. Is there a way for us to modify the email-to-case code so that certain emails do NOT create new cases?

Thanks in advance!