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flewellsflewells 

Default "From" address once Email-to-Case setup?

Hi there,

 

I have setup Email-to-Case as a Service in my EE org.  It was easy to setup and works great -- as long as the Case Owner remembers to select the appropriate "From" address upon clicking the Send an Email button on the Emails related list.  If the Case Owner forgets, the email comes directly from them and the case contact's reply to that email does not get attached to the Case.

 

Is it possible to specify a default email address for a given User?  In this situation, I want to default the Email to Case Address for users who will be managing cases.  I can see where this default may not be desireable when sending Emails from other objects, but I think it makes sense for Cases.

 

Is there a different way of going about this?  The related list is not customizable so it does not appear I can do a custom button.

 

Thanks for your help.

 

Kristin

Best Answer chosen by Admin (Salesforce Developers) 
werewolfwerewolf

You can specify the default address for a user by having that user set it up in Setup->Personal Information->My Email Settings.

 

There's a hack that uses an unsupported API for setting it up org-wide:

 

http://blogs.salesforce.com/support/2008/07/the-quick-email.html

All Answers

werewolfwerewolf

You can specify the default address for a user by having that user set it up in Setup->Personal Information->My Email Settings.

 

There's a hack that uses an unsupported API for setting it up org-wide:

 

http://blogs.salesforce.com/support/2008/07/the-quick-email.html

This was selected as the best answer
flewellsflewells

Thanks, werewolf!

AMalenaAMalena

Werewolf, do you have a working link to this hack?  Thanks.