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MiguelGuerreiroMiguelGuerreiro 

email2case error

Hello,

 

We've been getting this error in the log file since this morning, probably something that was changed in our Exchange server but we haven't figured outwhat it is:

 

"Message: Logon failure: unknown user name or bad password."

 

The username and password are correct and everything is correct in our email2case settings.

 

Any ideas? Our email provider seems to be out of solutions...

 

Thank you!!

Best Answer chosen by Admin (Salesforce Developers) 
NBlasgenNBlasgen
If your username / password for email are correct, I would check to see if the issue is with your Salesforce L/P or even if the account you're having it access has been disabled.  Please provide more of the logs if this is not helpful.  You should get something in the logs saying which login is bad and better details of why it's bad.

All Answers

werewolfwerewolf
Is it an IMAP failure or a Salesforce.com failure?  That is, is it complaining about your Exchange credentials or your Salesforce.com credentials?
NBlasgenNBlasgen
If your username / password for email are correct, I would check to see if the issue is with your Salesforce L/P or even if the account you're having it access has been disabled.  Please provide more of the logs if this is not helpful.  You should get something in the logs saying which login is bad and better details of why it's bad.
This was selected as the best answer
MiguelGuerreiroMiguelGuerreiro

thanks!

 

It was an Exchange issue (the IMAP service did not started after a moontly reboot)...