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prb Queue Email Never Sends
I have a workflow rule that updates the owner of a case to a queue when certain conditions are met.
The update works but no emails ever go out even though I have the checkbox 'Send Email to Members' checked. What am I missing here? The case is created from the API. Do the case emails only go out if the case is created form within the salesforce GUI? If so, then queues seem pretty worthless because you can't use them in workflow actions.
I feel like I'm overlooking something very obvious. Like some hidden checkbox somewhere that is silencing the emails.
:smileytongue:
The update works but no emails ever go out even though I have the checkbox 'Send Email to Members' checked. What am I missing here? The case is created from the API. Do the case emails only go out if the case is created form within the salesforce GUI? If so, then queues seem pretty worthless because you can't use them in workflow actions.
I feel like I'm overlooking something very obvious. Like some hidden checkbox somewhere that is silencing the emails.
:smileytongue: