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RP@Transera
How to build a custom URL so I can pop a broswer with a case number
I have a java applet that can push a URL to a browser. I've collected the Case number 00001000 via the telephone and now I'm trying to figure out how to build a URL that will display it on the salesforce.com page.
I noticed on the Custome link page the sample custom link "https://na1.salesforce.com/opp/oppedit.jsp?accid={!Account_ID}&opp3=Up-sell+/+Cross-sell&opp5=Existing+Customer&opp6=Customer+Support"
refers to a '/opp/oppedit.jsp'
If I could find the equivilent for a case I would have what I'm looking for
This is my first post and I did do a search of the archives prior to posting this.
Cheers,
Rick
www.transerainc.com
I noticed on the Custome link page the sample custom link "https://na1.salesforce.com/opp/oppedit.jsp?accid={!Account_ID}&opp3=Up-sell+/+Cross-sell&opp5=Existing+Customer&opp6=Customer+Support"
refers to a '/opp/oppedit.jsp'
If I could find the equivilent for a case I would have what I'm looking for
This is my first post and I did do a search of the archives prior to posting this.
Cheers,
Rick
www.transerainc.com
https://na1.salesforce.com/secur/frontdoor.jsp?sid=ZVxFOb6Ws33SdcR248S3ZNn_lhvC.lx9aBXvx06HFDT0lpT&retURL=/500300000008G1X
To go to the edit page change the retURL to &retURL=/500300000008G1X/e
Well since the IVR had to make sure a vaid case was entered, I suppose it could obtain the case number for the case ID and pass that along instead so I won't have to look it up twice.
I suppose I could go to a URL on my server to a page I write, passing it the case number, obtain the sid, build the new URL and display it. Does that make sense?
Message Edited by RP@Transera on 01-04-2006 11:47 AM
Maybe I am being dense, but can't you just go to the following URL?
https://na1.salesforce.com/{case_ID}
If you're not logged in, the system will prompt for login credentials first, then it will redirect you to the case detail page. Note that {case_ID} is the 15 or 18 character record ID of the case in question.
Message Edited by Mike Shawaluk on 01-10-2006 08:00 AM