You need to sign in to do that
Don't have an account?
jbjb
Escalations "stuck"?
I'm looking at the Case Escalations --- Setup -> Administration Setup -> Monitoring -> Case Escalations --- and several cases are still sitting there, several hours *after* the "Escalate At" time. Does anyone know why they might not be escalating?
Thanks
Thanks
I didn't do anything, though, that could explain the resolution...Any idea how this could have happened or why it resolved?
Thanks.
Message Edited by jbjb on 01-16-2009 02:47 AM
Are your escalations perhaps using some Business Hours? Maybe they're not escalating because the escalation times are being calculated in Business Hours?
Is this on production or in sandbox?