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GrantSchenckGrantSchenck 

Outlook Options

Hello,

We have a client application which provides a list of contacts which can be dialed via a phone interface. We have the capability to import from an Outlook Contacts Folder. Therefore, if we can export SF contacts into Outlook we can then import them into our client application.

What are options can I provide our SF customers to be able to perform these steps? Specifically is there any built in features of SF which allow easy exporting of SF contact to an Outlook contacts folder?

What are our customer's options?

Thanks,

Grant Schenck
ShoreTel
DevAngelDevAngel
We have a product called outlook edition that can be used to sync contacts in outlook with contacts in salesforce.com. The net/net is that you end up with all your sfdc contacts in an outlook contact folder of your choosing.
GrantSchenckGrantSchenck
Thanks for the info.

I'm currently using the developer addition to develop solutions for our customers. Is there a cost for the "outlook addition" product? How do customer go about getting it?

Thanks,

Grant Schenck
ShoreTel
GrantSchenckGrantSchenck
Never mind, a little digging and I see that it is free...

Based on other posts it does sound like this isn't something I can test with a developer edition.

Thanks,

Grant Schenck
ShoreTel