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MogyDevMogyDev 

Email2case set IsVisibleInCss to false by default

Hello,

We currently use email2case. We would like to have the IsVisibleInCss field (Visible in Self-Service Portal) set to false by default when a case is logged. Can anyone help me modify the code to set this value when the case is submitted?

Many thanks

Gareth
estellaestella
You can change this default within the Self-Service Portal Setup settings. Just uncheck the “New Cases Visible in Self-Service Portal” checkbox to change the default to false.

Please note that the setting would apply to ALL NEW CASES, including cases created via Email-to-Case and Web-to-Case though.
MogyDevMogyDev
Thank you so much for this answer, I have been looking into this for a few days now.

Thanks again

Gareth