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NBlasgen Change Order of Data Categories (Service Cloud)
I'm really starting to get annoyed with the features of Service Cloud. It's just not a well polished product it seems. Does anyone know if you can change the order of the Data Categories?
http://www.salesforce.com/crm/customer-service-support/knowledge-base-system/
The order is:
1) Products & Services
2) Topics
3) Plan Type
4) Location
But everything I do gets reverted to Alphabetical Order. Even the Salesforce Knwolegebase demo shows the order being custom:
http://www.youtube.com/watch?v=KcOm0TNvKBA
The order is:
1) Products
2) Customer Type
3) Geography
But no, little old me has no ability to change the order. Salesforce Customer Support says I should submit the idea on IdeaExchange but the feature is in every demo!