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NBlasgenNBlasgen 

Change Order of Data Categories (Service Cloud)

I'm really starting to get annoyed with the features of Service Cloud.  It's just not a well polished product it seems.  Does anyone know if you can change the order of the Data Categories?

 

http://www.salesforce.com/crm/customer-service-support/knowledge-base-system/

The order is:
1) Products & Services
2) Topics
3) Plan Type
4) Location

 

But everything I do gets reverted to Alphabetical Order.  Even the Salesforce Knwolegebase demo shows the order being custom:

 

http://www.youtube.com/watch?v=KcOm0TNvKBA

The order is:
1) Products
2) Customer Type
3) Geography

 

But no, little old me has no ability to change the order.  Salesforce Customer Support says I should submit the idea on IdeaExchange but the feature is in every demo!