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dmcheng
Setting Web-to-case record type?
In my web-to-case form, I want to specify a record type. See html line below. However, when I submit the form, the case record type is still set to the default record of the default case owner. Do I have the correct syntax for the html line? I checked the Support Settings and it is not set to override the type with the owner's default.
<input type=hidden name="RecordTypeId" value="01280000000G4N7AAK">
Hi, Try this.... Instead of RecordTypeId use recordType... pass like this. its worked for me....
"<input type=hidden id="recordType" name="recordType" value="012800000007ecd">"
All Answers
Hi, Try this.... Instead of RecordTypeId use recordType... pass like this. its worked for me....
"<input type=hidden id="recordType" name="recordType" value="012800000007ecd">"
Thanks that worked, though it turns out I was also using the 18-character ID instead of the 15-char ID.
Hello,
I am facing same problem. And i have used format as solution. Case is creating from web but record type is not getting selected on records. Can you please help me?
- In Classic, Setup | Customize | Cases | Support Settings
- In Lightning, Setup | Feature Settings | Service | Support Settings