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bikerdan76bikerdan76 

CTI Adapter: Trouble setting a custom logo

Hello,

 

I hope that I'm not being a complete idiot.  I am working on a CTI adapter and I'm trying to set a custom image in the Softphone.  I'm following the instructions exactly as listed here:

 

https://docs.google.com/viewer?url=http://na1.salesforce.com/help/doc/en/salesforce_cti_developer_guide.pdf

Page 44

Adding a Custom Logo

 

It's not working!  The image is smaller than the maximum size suggested.  I can put the url in a browser and get to it.  I'm at a loss.   Please help!

 

Thanks!

bikerdan76bikerdan76

Update:

 

So I started trying other things to see if the DLL was actually getting updated.  When I changed something in an event sink handler, I saw the change.  I tried adding a custom button to the soft phone and it didn't show up... But all of a sudden (while working on the custom button) the icon started showing up.  I didn't even change any of that code.  The button still doesn't show up.  Is there some sort of cache that I'm supposed to be clearing?  Any ideas would be helpful.


Thanks
bikerdan76bikerdan76

Another Update:

 

So I found that when I run the SalesforceCTI.exe from my installation folder, it seems to be caching.  (The image and other changes don't show up)

If I copy the SAME EXACT exe file to another directory and run it, it shows the changes that I've made to the Adapter.  Can anyone explain that? 

 

Thanks again