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Yuckle Self Service Portal to Customer Portal
We are planning on moving from the Self Service Portal to Customer Portal. I have 2 questions:
#1 - Super Users: All of our current SSP users are super-users. We want all contacts at our customers to be able to see, comment and add attachments to all cases for their account. How do we replicate this sharing in the Customer Portal?
#2 - We will also begin using parent-child relationships with some accounts. For these accounts we will want contacts at the parent to be able to see, comment and attach to cases of parent and all children, but contacts of the children to only have rights to all cases at their account, like #1 above. How would we set this up? I believe we will need to use sharing rules, but more specific advice would be welcome.