function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
ChuckchoChuckcho 

how will a user know which queue he is assigned to??

how  will a user know which queue he is assigned to??

JonathanBaltzJonathanBaltz

I believe it's up to the Salesforce Admin to inform the users of the queues they are assigned to.  If the queue is set up to email all members when a record is assigned to that queue, they will receive an email informing them that a record has been assigned to their queue, and that they can take ownership if they would like. 

 

Hope that helps.

 

JB