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ChuckchoChuckcho 

how will a user know which queue he is assigned to??

how  will a user know which queue he is assigned to??

JonathanBaltzJonathanBaltz

I believe it's up to the Salesforce Admin to inform the users of the queues they are assigned to.  If the queue is set up to email all members when a record is assigned to that queue, they will receive an email informing them that a record has been assigned to their queue, and that they can take ownership if they would like. 

 

Hope that helps.

 

JB