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DanielJimenezDanielJimenez 

Case To Email, new ref IDs

I noticed with the Spring 12 release that the ref ID sent out on case to email messages has changed. For example what used to be ref:00DAXvQ8.500A9s4mg:ref is now ref:_00DA0XvQ8._500A09s4mg:ref. 

 

My old formula for building this code was:

 

"ref:"&LEFT( $Organization.Id , 4 )&RIGHT( $Organization.Id , 4 )&"."&LEFT( Id , 4 )&RIGHT( Id , 5 )&":ref"

 

Does anyone have an updated one for the new ref code style??? I build/maintain a plugin for Apple Mail to add emails to cases and want to be able to handle the new ref codes. 

 

Thanks in advance!

Daniel